Effective Date: 15 August 2025
Welcome to www.mymedbling.com. We are committed to protecting your privacy. This Privacy Policy explains how we, as a Data Fiduciary, collect, use, process, and disclose your information in compliance with India’s Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable laws.
1. Definitions
Data Fiduciary: The entity that determines the purpose and means of processing personal data (Med Bling Digital Hospital Pvt Ltd]).
Data Principal: The individual to whom the personal data relates (you, the user).
Personal Data: Any data about an individual who is identifiable by or in relation to such data.
Sensitive Personal Data: Includes health data, financial information, biometric data, etc., which requires a higher degree of protection.
2. Information We Collect
We collect the following types of information based on your explicit consent:
Personal Identification Information: Name, age, gender, date of birth, email address, phone number, government-issued ID for verification.
Sensitive Personal Data (Health Information): Medical history, symptoms, diagnoses, prescriptions, lab reports, mental health status, and other health-related information you provide.
Financial Information: Credit/debit card details or other payment information for billing purposes.
Technical Information: IP address, browser type, device information, and usage data collected via cookies.
3. How We Use Your Data
Your data is used for the following specific purposes for which you provide consent:
To provide, operate, and maintain our healthcare services.
To facilitate telemedicine consultations between you and registered medical practitioners.
To process payments and manage billing.
To communicate with you regarding appointments, reminders, and health information.
To comply with legal and regulatory obligations.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
4. Data Sharing and Disclosure
We do not share your Sensitive Personal Data without your explicit consent, except in limited circumstances:
With Healthcare Providers: To facilitate your consultation and treatment.
With Third-Party Service Providers: With labs, pharmacies, or payment gateways, under strict confidentiality agreements.
For Legal Reasons: If required by law, court order, or governmental authority.
5. Your Rights as a Data Principal
Under the DPDPA, you have the right to:
Access: Request a summary of your personal data being processed.
Correction & Erasure: Request correction of inaccurate data or erasure of your personal data.
Grievance Redressal: The right to have any grievances addressed.
Nominate: The right to nominate another individual to exercise your rights in case of your death or incapacity.
To exercise these rights, please contact our Data Protection Officer at helpdesk@mymedbling.com
6. Data Security
We implement robust technical and organizational security measures, including encryption and access controls, to protect your data from unauthorized access, alteration, or disclosure.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by Indian law.
8. Contact Us
For any questions or to exercise your rights, please contact our Data Protection Officer:
Email: helpdesk@mymedblinggmail.com
Address: 155/ G1, Srinivasan Street,Golden George Nagar, Mogappair, Chennai – 600037
9. Changes to This Policy
We may update this policy periodically. We will notify you of any significant changes.
